Refund policy

Return & Refund Policy
Thank you for shopping with us! Because our products are custom-made and personalized specifically for each order, our return and refund policy is tailored to ensure both high quality and fair terms for all our valued customers.
1. Custom-Made Products (No Change-of-Mind Returns)
Due to the personalized nature of our customized items, we cannot accept cancellations, returns, or exchanges once production has started or upon delivery due to a change of mind.
2. When Are You Eligible for a Full Refund or Replacement?
We stand behind the quality of our craftsmanship. We gladly issue a Full Refund or a Free Replacement under the following circumstances:
 Damaged or Broken on Arrival: The item arrives broken, cracked, or structurally defective.
 Incorrect Specifications (Not as Described): The product significantly differs in dimensions, color, customization details, or specifications from what was explicitly stated in the product description.
3. Return & Refund Process
To request a refund or replacement, please follow these simple steps:
1. Report Within 48 Hours: Contact our customer care team via WhatsApp or Email within 48 hours (2 business days) of receiving your order.
2. Provide Proof: Share your Order Number along with clear photos or a short video showing the damage or discrepancy.
3. Quick Resolution & Transfer: Once approved and the item is inspected/collected, your full refund will be processed and transferred to your account within 2 business days.
Contact Us
If you have any questions or need assistance with your order, please reach out directly to our support team:
 Email: support@ Paws23claws@gmail.com
 WhatsApp : +201508601006